PRIVACY POLICY

This website is owned by Rachel Roullier trading as Blaenfforest Cottages and we are committed to ensuring your privacy is respected and protected at all times.

To follow is a list of the ways in which we collect, use and store information about you which would be provided by you through use of this website.

If you have any queries in relation to your personal information or would like to be removed from our database please do not hesitate to contact:

Rachel Roullier

Blaenfforest Cottages

Blaenfforest

Newcastle Emlyn

Carmarthenshire SA38 9JD

Tel: 01559 371549

Email: enquiries@blaenfforest.co.uk

COLLECTION OF DATA

We only collect customer information from our website which has been submitted by the site visitor for the following purposes; making a booking, signing up for our e-newsletter, entering competitions, submitting photographs and reviews, obtaining or redeeming of promotional vouchers, completing surveys and providing feedback.

We would also like to provide you with information about events, promotions, special offers and other information relating to Blaenfforest Cottages which we think you may find interesting, but will only do so where you have provided us with express permission for us to use your details for such additional purposes. You will be given, at various points while using this website, the option to grant us permission to use your details for these additional purposes.

Anyone giving permission for their information to be used by us for the marketing purposes detailed above will have the information they supply inputted on to our direct marketing database which is held on internal computers and is password-protected.

We will hold customer information in our direct marketing database for a reasonable period or as long as the law requires or until you ask for it to be removed. Whenever disposing of personal information we will take care to ensure it is disposed of securely.

DIRECT MARKETING

If you have chosen to opt in to receive marketing information from us we will use the contact details provided to send you information, on promotions, events and services

relating to Blaenfforest Cottage, only by way of your chosen method(s) of communication (e.g. e-mail, post or telephone).

If you opt in to use of your information by us for direct marketing purposes and then for any reason decide you no longer wish to receive information from us please notify us (contact details at the top of the page) and your information will be removed from our direct marketing database.

We will not transfer, disclose, sell or distribute your personal information to a third party, unless we are required to do so by law.

LINKS TO OTHER WEBSITES

We display links to other websites to provide you with additional useful information. These sites are not within our control and therefore we cannot be responsible for the protection and privacy of information you provide when visiting such web sites. You should exercise caution when using such sites and look at the privacy statement applicable to the website in question. We will always endeavour to make sure these links are seen as external and you realise you are no longer viewing our website.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of your information we have put in place suitable physical electronic and managerial procedures to safeguard and secure information we collect on line.

COOKIES

We utilise cookies as a means of obtaining information about your interaction with our website. Information obtained by use of cookies will in no circumstances identify you in any way.

Cookies are text files, used by your computer’s browser, that store visitor session data. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the Internet and do not harm your system.

If you do not want us to use cookies when you visit our website you may be able to configure your browser not to accept them. Please refer to your browser’s ‘help’ facility for further information. Please note configuring your browser not to accept cookies may prevent you from taking full advantage of the facilities offered on our website.

STATISTICAL DATA

We will use anonymous information we gather from cookies and from our analytical package about how you use our website in order to help us make decisions about how the website and our marketing is performing and meeting customer needs.

YOUR RIGHTS

You are entitled to request details of what information we hold on you and to have this information updated at any time. If you would like to make such a request please contact us using the details at the start of this document.

CHANGES TO THIS POLICY

Any changes to this policy will be updated here at the earliest opportunity. We recommend you review the privacy policy each time you visit/utilise our website.

WI-FI ACCESS TERMS AND CONDITIONS

Blaenfforest Cottages Wi-Fi Access Terms and Conditions

This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest of Blaenfforest Cottages (“us”) in consideration for your custom, your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material;

1. Extent of the Service

1.1 We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.

1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.

1.5 We do not guarantee:

1.5.1 the availability of the Service;

1.5.2 the speed at which information may be transmitted or received via the Service; or

1.5.3 that the Service will be compatible with your equipment or any software which you use.

1.6 [Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service] we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

2. Your Use of the Service

2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;

2.1.2 contain obscene, profane or abusive language or material;

2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;

2.1.5 contain material which infringe third party’s rights (including intellectual property rights);

2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or

2.1.7 are otherwise unlawful or inappropriate;

2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

2.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.

3. Criminal Activity

3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

Our Use of your Information

3.5 Subject to clauses 3.3 and 3.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.

4. Other Terms

4.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.

4.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

4.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

4.4 This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

It is a condition of your booking that you accept these terms and conditions as the basis of your use of the wireless internet access provided.